Return Policy
Frequently Asked Questions
Q1: Can I return or exchange my wig if I’m not satisfied?
Yes, we accept returns and exchanges within 7 days after you receive the package, as long as the wig is unused, unwashed, and in original condition with all packaging intact.
Q2: What items are not eligible for return or exchange?
- Wigs that have been worn, cut, dyed, or washed
- Custom or clearance items
- Items returned without authorization
- Products with damaged packaging or missing accessories
- Final sale or promotional items
Q3: Who pays for the return shipping?
If the return is due to our error (e.g. wrong item, quality issue), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
Q4: How do I request a return or exchange?
Please contact our customer service at yozimiku@gmail.com within 7 days of receiving the item. Provide your order number, reason for return, and clear photos of the product if needed. We will guide you through the process.
Q5: When will I get my refund?
After we receive and inspect the returned item, refunds will be processed within 3–7 business days to your original payment method.
Q6: Can I exchange for a different style or color?
Yes, if the item meets our return conditions and is in stock, we’re happy to help you exchange it. Price differences may apply.
If you have any further questions, feel free to contact our support team. We’re always here to help!